At Real Attractive Design (RAD), customer satisfaction is important to us. Because many of our products are made to order, we encourage customers to carefully review product descriptions, sizing charts, color options, and shipping information before placing an order.
By placing an order through our website, you agree to the terms outlined in this Refund and Returns Policy.
Made-to-Order Products
Most products sold through Real Attractive Design are produced specifically for each customer after an order is placed.
As a result, we generally do not accept returns or exchanges for:
Incorrect size selection
Change of mind
Buyer’s remorse
Preference changes after purchase
Orders placed by mistake
Requests for different colors or styles after production has begun
Please review product details and sizing information carefully before completing your purchase.
Damaged, Defective, or Incorrect Products
If you receive an item that is:
Damaged
Defective
Misprinted
Incorrect
Different from the item ordered
please contact us within 30 days of delivery.
To submit a claim, please provide:
Your order number
A description of the issue
Clear photographs showing the problem
After review, we may offer:
A replacement item
A refund
Store credit
at our sole discretion.
Lost Packages
If a package is confirmed lost during transit, please contact us promptly.
We will work with our fulfillment and shipping partners to investigate the shipment and determine an appropriate resolution.
Order Cancellations
Orders may only be canceled before production begins.
Once an order has entered production, it can no longer be canceled because products are manufactured specifically for each customer.
Exchanges
Because our products are made on demand, we generally do not offer exchanges for:
Size changes
Color changes
Style changes
Design changes
Customers are encouraged to consult sizing charts before purchasing.
Refund Eligibility
Refunds may be approved when:
The wrong item was shipped
The product arrives damaged
The product contains a manufacturing defect
The order is lost in transit and confirmed by the carrier
Refund requests that do not meet these conditions may be denied.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Processing times vary depending on your financial institution and payment provider.
Please allow several business days for refunded funds to appear in your account.
Non-Refundable Items
The following items are generally non-refundable:
Customized products
Personalized products
Gift cards
Downloadable products
Clearance items
Promotional items
Final sale items
unless required by applicable law.
Fraud Prevention
To protect our customers and business, we reserve the right to deny any refund, replacement, exchange, or claim that appears fraudulent, abusive, or inconsistent with this policy.
Chargebacks
Before initiating a payment dispute or chargeback with your payment provider, we encourage you to contact us directly so that we may attempt to resolve the issue.
Unauthorized or fraudulent chargebacks may result in account restrictions or additional review.
Contact Us
If you have questions regarding returns, refunds, exchanges, damaged products, or shipping issues, please contact us:
Real Attractive Design (RAD)
Email: info@realattractivedesign.com
Website: www.realattractivedesign.com
We are committed to resolving legitimate customer concerns fairly, professionally, and efficiently.
